Privacy Policy

This policy explains how Virelunee handles personal information in connection with store visits, orders, customer service, and communications.

1. Store operator and contact

Virelunee is owned and operated by Hubei Yinkehua Network Technology Co., Ltd., Room 306, 3rd Floor, Building 4, Xudong Petrochemical Residential Community, No. 524 Youyi Avenue, Heping Subdistrict, Hongshan District, Wuhan, Hubei Province, China. For privacy inquiries, email service@virelunee.com.

2. Information we collect

Depending on how you use the store, we may collect contact and delivery details; purchased products, order and return history; communications with support; device, browser, and technical usage information; and payment-related confirmation supplied by payment providers. Full payment card details are generally processed by the payment service rather than by our customer support staff.

3. Why we use information

•  To accept, verify, fulfill, and deliver orders and manage returns.

•  To communicate order status, answer inquiries, and provide customer support.

•  To protect customers and the store against fraud, misuse, and security threats.

•  To maintain, analyze, and improve the website and shopping experience.

•  To send promotional communications where permitted and subject to applicable choice or consent rules.

•  To comply with legal, accounting, and regulatory obligations.

4. Cookies and similar technologies

The store and its service providers may use essential cookies to operate carts and checkout, as well as analytics and advertising technologies where enabled. Available consent and preference controls depend on your location and the store configuration. Non-essential tracking will be handled in accordance with applicable legal requirements.

5. Sharing with service providers

We may share necessary information with e-commerce platform providers, payment processors, logistics partners, fraud prevention providers, customer-service tools, and other contracted vendors when needed to deliver services. We do not authorize service providers to use order information for unrelated purposes merely because they process it for us.

6. International processing

Because orders may involve cross-border systems and fulfillment partners, personal information may be processed outside your country. Where required, we take applicable safeguards into account.

7. Retention and security

We retain information for as long as reasonably necessary for the purposes described above, including order fulfillment, dispute resolution, legal compliance, and recordkeeping. We use reasonable organizational and technical safeguards, although no online system can be guaranteed completely secure.

8. Your privacy choices

Depending on applicable law, you may be entitled to request access, correction, deletion, restriction, portability, objection, or withdrawal of consent. To make a request, email service@virelunee.com. We may need to verify identity before processing a request and may retain records when legally necessary.

9. Marketing preferences

If you receive marketing emails, you may unsubscribe using the link in an email or by contacting our support address. Operational messages concerning your orders may still be necessary.

10. Children and external links

The store is not intended to knowingly collect personal information from children in violation of applicable law. Links to third-party websites are subject to those third parties’ own policies.

11. Updates

We may revise this Privacy Policy to reflect changes to operations or legal requirements. The updated version will be posted on the website. Contact service@virelunee.com for questions.